- Introduction
Welcome to Vertex Exchange! These Terms of Use govern your access and use of our crypto trading and investment platform. By accessing or using Vertex Exchange, you agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, please refrain from using our platform.
- Eligibility
2.1. Age Requirement: You must be at least 18 years old to use Vertex Exchange. By accessing and using our platform, you affirm that you are of legal age to enter into this agreement.
2.2. Prohibited Jurisdictions: Some jurisdictions may have restrictions on the use of cryptocurrency trading platforms. It is your responsibility to ensure compliance with your local laws and regulations before using Vertex Exchange.
- Account Registration
3.1. Account Creation: To access certain features of our platform, you must register for an account. You agree to provide accurate, complete, and up-to-date information during the registration process.
3.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.
- Platform Usage
4.1. Prohibited Activities: You agree not to use Vertex Exchange for any illegal, unauthorized, or prohibited activities. This includes, but is not limited to, money laundering, fraud, hacking, spreading malware, or engaging in any activity that could harm the platform or its users.
4.3. User Conduct: You must conduct yourself in a respectful and lawful manner while using our platform. Harassment, spamming, impersonation, or any other abusive behavior towards other users or Vertex Exchange staff is strictly prohibited.
- Communications
We appreciate your interest and enthusiasm in our crypto investment company. As we strive to maintain efficiency and productivity in our operations, we kindly request that all communication with our brokers be conducted via text messages (messenger preferably) rather than phone calls.
This measure ensures proper documentation of conversations and allows our brokers to focus on their tasks without distraction. Below are four reasons why we encourage this mode of communication:
5.1. Efficiency: Text messages (messenger preferably) allow for quick and concise communication, enabling our brokers to address inquiries promptly and efficiently.
5.2. Documentation: Text message (messenger preferably) exchanges provide a clear record of conversations, ensuring accuracy and transparency in all communications between investors and brokers.
5.3. Productivity: Minimizing phone calls reduces interruptions and allows our brokers to dedicate more time to researching, analyzing, and managing investments on behalf of our clients.
5.4. Security: Written communication via text messages offers a secure and encrypted channel for sharing sensitive information, maintaining confidentiality and protecting the interests of our clients.
-Kindly note that before achieving full verification status, brokers undergo a procedural step involving the acceptance of broker terms of use, with the stipulation not to contact investors through phone calls.
-Additionally, the brokerage firm presently and will have the power to monitor communications between brokers and investors to ensure operational efficiency.
-Moreso, while monitoring telephone conversations between investors and brokers poses challenges, monitoring text-based interactions remains feasible and straightforward.
-We have also prohibited physical meetings between brokers and investors as our company will not be liable for whatever outcome during the meeting. To further reiterate, we only keep strict records of text messages (messenger preferably) between brokers and investors. This is to enable efficient customer service whenever the need arises.
Furthermore, a broker who fails to adhere to the above terms listed by our company will be sanctioned appropriately. Failure to comply with the terms may lead to the forfeiture of the broker’s trading license.
-We appreciate your cooperation in adhering to this communication protocol. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us via Customer support live chat. Thank you for your understanding and continued support.
- Intellectual Property
6.1. Ownership: All content, logos, trademarks, and other materials on Vertex Exchange are the exclusive property of Vertex Exchange or its licensors. You are not granted any license or right to use these materials without our prior written consent.
6.2. User Content: By posting, uploading, or submitting any content on our platform, you grant Vertex Exchange a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such content for platform-related purposes.
- Termination
7.1. Termination by User: You can terminate your account at any time by following the instructions on our platform. Upon termination, any outstanding fees and obligations will remain due.
7.2. Termination by Vertex Exchange: We reserve the right to suspend or terminate your access to our platform, with or without cause, at our sole discretion.
- Limitation of Liability
8.1. Disclaimer of Warranties: Vertex Exchange provides its services “as is” and “as available,” without any warranties or representations, express or implied. We do not guarantee the accuracy, reliability, or completeness of any content or information on our platform.
8.2. Limitation of Liability: In no event shall Vertex Exchange or its affiliates be liable for any indirect, consequential, special, or punitive damages arising out of or relating to your use of our platform.
- Amendments
9.1. Changes to the Terms: We may update or modify these Terms at any time to reflect changes in our services, legal requirements, or other operational reasons. We will notify you of any material changes through our platform or by email.
- Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflicts of law principles.
- Contact Us
If you have any questions, concerns, or requests regarding these Terms or the use of Vertex Exchange, please contact us at info@vertex-exch.com
By using Vertex Exchange, you acknowledge that you have read, understood, and agreed to these Terms of Service.